I cannot update the share prices on one of my account files. This has been a problem since December

Stephen_10427419
Stephen_10427419 Member Posts: 7 Novice Member Novice Member
edited January 2020 in Personal Plus and Home & Business
I cannot update the share prices on one of my account files. Currency updates work OK. This has been a problem since December and I have had no response from Reckon.

Comments

  • Stephen_10427419
    Stephen_10427419 Member Posts: 7 Novice Member Novice Member
    edited January 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited January 2020

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Stephen_10427419
    Stephen_10427419 Member Posts: 7 Novice Member Novice Member
    edited January 2020
    Hi Rav. thanks for the reply.  I am using Home and Business 2020.  I have two files, both contain Australian shares and only one file is updating.  The problem only began recently.  Both files contain a large number of stocks all with Australian ticker symbols which I have not altered.
  • Stephen_10427419
    Stephen_10427419 Member Posts: 7 Novice Member Novice Member
    edited January 2020
    Further to my earlier reply, I have carried out all the steps recommended but nothing has changed.  I have noticed that if I click the online tab and one stop update summary the green flag and "quotes" entry is missing whereas it isn't on the file that works.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited January 2020
    Check if the stock option is ticked for One Step Update in this particular file.
    Click on 'Update Settings' and ensure the stock option is ticked and run the update again.

    image

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Stephen_10427419
    Stephen_10427419 Member Posts: 7 Novice Member Novice Member
    edited January 2020
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited January 2020
    Sorry my earlier reply should have contained a bit more detail. Can you please check that all your stocks are selected. To do that, click on the 'Select Quotes' option (you'll see it in my screenshot above) and ensure that all stocks you wish to update are ticked.

    image

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Joanne Mullen
    Joanne Mullen Member Posts: 7 Novice Member Novice Member
    edited January 2020
    Yes they were selected. I ended up trying a few things:
    1. Uninstall reckon and re-installed - this did not work
    2. I then edited each of the securities and edited the properties and eventually got it to work by changing around whether it was a stock or bond etc.
    Can you please let Stephen know who posted the same problem a few days ago. It wont let me reply as the conversation seems to be archived. 
  • Stephen_10427419
    Stephen_10427419 Member Posts: 7 Novice Member Novice Member
    edited January 2020
    Problem solved !  One of the ticker symbols (out of 42) had an odd extension which seemed to prevent them all being updated. I deleted it and all works OK..  Joanne's response gave me the clue.  Thanks so much.  Thanks Rav for your help

    Stephen

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