How do I find the MyLive file in my banks online banking site

Rob and Adrienne Carswell
Rob and Adrienne Carswell Member Posts: 1 Novice Member Novice Member
edited February 25 in Accounts Hosted
I have reckon hosted and am trying to make an online payment. I have created the ABA file and it has been saved to Desktop/ThisPC/Mybackup/MyLive, however when I go into the banking website I can't locate that directory. How do I locate it?

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner
    edited February 2020
    Why are you saving it there? Why don't you save it to your Q drive? 
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,145 Reckon Community Manager Community Manager
    edited February 2020
    Hi Rob,
    The My Live (Q:) drive is unique to Hosted so won't appear anywhere outside of it. What you need to do is use the Floating Toolbar to download the ABA file from the Q drive to a local destination on your PC then upload it your bank's site from there.


    Check out this video below on how to use the toolbar to download files (and other tasks) from My Live (Q:) 

    https://www.youtube.com/watch?v=uK7eOPHkZck

This discussion has been closed.

Categories