STP setup when taking over from a previous bookkeeper

Robyn Lowe_10523610
Robyn Lowe_10523610 Member Posts: 1
edited March 2020 in Accounts Hosted

Hi, I am a BAS agent who has taken over a client who uses Reckon Accounts Hosted 2019 R2. The previous bookkeeper was lodging the STP. When I try to lodge the STP, Reckon creates the file and takes me to Reckon GovConnect but then prompts me to Get Started and fill in the company ABN etc. It then tells me that the ABN has already been registered and won't let me proceed. How do I get STP set up correctly for my use? Cheers, Robyn