SELECTING text in Reckon Hosted.

Cathy_10642360
Cathy_10642360 Member Posts: 2
edited May 2020 in Accounts Hosted
Having a lot of trouble selecting text in Reckon Hosted.  So time wasting and frustrating.  Is there a solution?  Would appreciate some feedback.  Thanks

Comments

  • Shane_6461899
    Shane_6461899 Reckon Staff Posts: 342 Reckon Staff
    edited May 2020
    Hi Cathy,

    Can you please explain what you mean?  Sorry but I don't understand what your having trouble with exactly?

    Regards,
    Shane
  • Cathy_10642360
    Cathy_10642360 Member Posts: 2
    edited May 2020
    Hi Shane

    When I try to select "highlight" text in a Reckon entry, to copy and paste data that I have already typed, it is very difficult to do with my mouse.  It either won't select at all, or it consistently misses some of the content I am trying to select.  

    Hope that makes sense.

    Thanks 
    Cathy
  • Shane_6461899
    Shane_6461899 Reckon Staff Posts: 342 Reckon Staff
    edited May 2020
    Hi Cathy,

    I can only think its something to do with either the mouse, the browser, or maybe your machines display settings, as for me I've never had any trouble like that before.

    If your not already using Google Chrome try with that browser.  If you already are using Google Chrome try clearing the cache and cookies for all time.


    Then try again.  If you are still having trouble try a different mouse, or if using a laptop/notebook with mouse pad try plugging in a mouse.

    Next try adjusting your display settings, having the scale set to 100% and the recommended screen resolution (you find these settings by right clicking on your desktop and choose Display settings).  

    Also if you have a touch screen monitor you may need to disable the touch screen setting by following this guide: https://help.reckon.com/article/qz0xd6dacv

    Hopefully one of these will help.

    Regards,
    Shane.
  • karajoz02
    karajoz02 Member Posts: 1

    Apparently this issue of not being able to select text in Accounts Hosted raised before by Lucas Anstiss in January 2018, that case was closed and not solved.

    I'm also experiencing same issue as Cathy's, when I'm working at home on my own laptop, the text sometimes also cannot be selected. This problem appears, sometimes if you wait one or two minutes and go back, you will be able to select the text again, which is rather weird!

    also, just like Lucas described in his post, sometimes, you can only select part of the word, always missing some characters(if try to select 'Reckon', you will just get 'ckon'.

    what i share in common with Lucas is that, my home laptop is also having touch screen function, not sure if that would be a cause?


    anyway, the method suggested by Reckon of cleaning up the caches and images in the browser is not working.

    looking forward to some new suggestions.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I know newer browser are preferred by a lot of people but I’ve found “Copy (or “Cut”) & Paste” doesn’t work in Hosted in some of them but always does in Internet Explorer so I always use IE (It actually asks if you want the clipboard enabled when you open it)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • AAL
    AAL Member Posts: 11

    I am also now having the same issue. It seems odd that I cannot 'highlight' text anymore in Reckon Hosted since I changed to a new laptop a few days ago. Funnily enough, my new laptop is now a touch screen. Has there been any resolution to this issue? It is very frustration and time consuming.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi @AAL

    Are you using the Windows 11 default MS Edge browser ? These days, I find Google Chrome is the most compatible 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • AAL
    AAL Member Posts: 11

    Hi there

    Yes i am using Chrome

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    In that case, this particular issue may be more related to your laptop/browser settings as I don't have any problem highlighting text in RAH on Chrome 😬

    The tech side of things isn't really my forte but I did a quick Google search & found some suggestions here that might help:

    https://www.google.com/search?q=unable+to+highlight+text+anymore+in+Google+Chrome&oq=unable+to+highlight+text+anymore+in+Google+Chrome&aqs=chrome..69i57j0i546.13800j0j7&sourceid=chrome&ie=UTF-8

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,197 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you tried using the shortcuts, Ctrl C and Ctrl V?