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SELECTING text in Reckon Hosted.

Cathy_10642360

Having a lot of trouble selecting text in Reckon Hosted. So time wasting and frustrating. Is there a solution? Would appreciate some feedback. Thanks

Comments

Shane_6461899

Hi Cathy,

Can you please explain what you mean? Sorry but I don't understand what your having trouble with exactly?

Regards,
Shane

Cathy_10642360

Hi Shane

When I try to select "highlight" text in a Reckon entry, to copy and paste data that I have already typed, it is very difficult to do with my mouse. It either won't select at all, or it consistently misses some of the content I am trying to select.

Hope that makes sense.

Thanks
Cathy

Shane_6461899

Hi Cathy,

I can only think its something to do with either the mouse, the browser, or maybe your machines display settings, as for me I've never had any trouble like that before.

If your not already using Google Chrome try with that browser. If you already are using Google Chrome try clearing the cache and cookies for all time.

Image httpsd2r1vs3d9006apcloudfrontnets3_images1837474RackMultipart20200522-35570-1bavg6q-Clear_Cache_inlinepng1590118555

Then try again. If you are still having trouble try a different mouse, or if using a laptop/notebook with mouse pad try plugging in a mouse.

Next try adjusting your display settings, having the scale set to 100% and the recommended screen resolution (you find these settings by right clicking on your desktop and choose Display settings).

Also if you have a touch screen monitor you may need to disable the touch screen setting by following this guide: https://help.reckon.com/article/qz0xd6dacv

Hopefully one of these will help.

Regards,
Shane.

karajoz02

Apparently this issue of not being able to select text in Accounts Hosted raised before by Lucas Anstiss in January 2018, that case was closed and not solved.

I'm also experiencing same issue as Cathy's, when I'm working at home on my own laptop, the text sometimes also cannot be selected. This problem appears, sometimes if you wait one or two minutes and go back, you will be able to select the text again, which is rather weird!

also, just like Lucas described in his post, sometimes, you can only select part of the word, always missing some characters(if try to select 'Reckon', you will just get 'ckon'.

what i share in common with Lucas is that, my home laptop is also having touch screen function, not sure if that would be a cause?

anyway, the method suggested by Reckon of cleaning up the caches and images in the browser is not working.

looking forward to some new suggestions.

Acctd4

I know newer browser are preferred by a lot of people but I’ve found “Copy (or “Cut”) & Paste” doesn’t work in Hosted in some of them but always does in Internet Explorer so I always use IE (It actually asks if you want the clipboard enabled when you open it)

AAL

I am also now having the same issue. It seems odd that I cannot 'highlight' text anymore in Reckon Hosted since I changed to a new laptop a few days ago. Funnily enough, my new laptop is now a touch screen. Has there been any resolution to this issue? It is very frustration and time consuming.

Acctd4

Hi @AAL

Are you using the Windows 11 default MS Edge browser ? These days, I find Google Chrome is the most compatible 😊

AAL

Hi there

Yes i am using Chrome

Acctd4

In that case, this particular issue may be more related to your laptop/browser settings as I don't have any problem highlighting text in RAH on Chrome 😬

The tech side of things isn't really my forte but I did a quick Google search & found some suggestions here that might help:

https://www.google.com/search?q=unable+to+highlight+text+anymore+in+Google+Chrome&oq=unable+to+highlight+text+anymore+in+Google+Chrome&aqs=chrome..69i57j0i546.13800j0j7&sourceid=chrome&ie=UTF-8

Kris_Williams

Have you tried using the shortcuts, Ctrl C and Ctrl V?

Julie Sponneck

I am having the same trouble on my laptop since it upgraded windows last week.

Have tried 3 different browsers. 4 different mouse and disabled the touch screen. Nothing works and very very annoyed as this is extremely time consuming working with this. I use to use my mouse to highlight a lot of memorised transactions. This is now just crazy

I also use reckon on 2 other different computers and it works fine. What could have changed in the settings on laptop to do this. Please someone must have more solutions to help.

Datarec

Hi @Julie Sponneck

Since the issue is being experienced on that laptop but not on other computers, consider providing more information that may assist those reading this discussion thread to formulate additional recommendations:

What is the laptop's make and model?
What is the screen resolution set to in Windows?
Can you clarify what you mean by "I use my mouse to highlight a lot of memorised transactions'?
What screen are you performing this task on? Is it the Memorised Transaction List, a specific report, or a specific transaction?
Can you provide an example (with a screenshot) of the screen you are on, the text you are attempting to highlight / select, and the actions you are taking so that those actions can be replicated to confirm whether other users performing those same actions experience the same problem?

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