Reckon Accounts Hosted 2021 is now available! Check out more info HERE.
The Reckon Accounts Business 2021 tax update is now available! More info HERE
Are you an STP app user? Check out our IMPORTANT announcement CLICK HERE FOR MORE INFO.

Personal Plus 2020.

Cate HenryCate Henry Member Posts: 1
edited June 2020 in Accounts Personal Range
Personal Plus 2020. Have installed it but when I close and log out the next day I cant get in. Message is "Reckon Accounts is unable to find a valid Licence for this computer" etc.etc. I have to Uninstall and Install again every time I log out. I have rung Customer Service but they weren't too helpful so I emaileill waiting. Strange that they were very responsive to my queries until I had paid.Thank you Cate Henry

Comments

  • RavRav Administrator Posts: 10,794 Community Manager
    edited June 2020
    Hi Cate,
    Can you please try activating again and ensure you have a file open as well.

    Also, failing that can you please try moving your datafile (.qdf) with all its ancillary files (.qph, hcx, idx, etc) to the Public folder. (C:\Users\Public\Documents) and try again.

    Best way is to create a backup with the Backup data to compressed archive (.rkn) file option selected then restore it to the new folder/location.

    Let me know how you get on.
Sign In or Register to comment.