Invoices - Printing/Saving to PDF Crashing in RA 2020
Just started encountering a problem today when trying to print or save to PDF invoices in RA Enterprise 2020 (desktop) .....
* Issue seems to be only for Invoices & Adjustment/Credit Notes (All other forms print/save to PDF OK, as well as reports - can print & save these no problem too)
* Print/Save just freezes/crashes (on spooling stage when printing)
* Printers: HP Envy Printer & CutePDF
* Have recently upgraded PC hardware & OS to Windows 10
* Have Verified Co File - No Errors detected & Run Rebuild x 3
* Have tried rebooting PC multiple times
* Have deleted EVERY qbw.print & wpr.ini file on my PC but hasn't made any difference 
It’s not a CutePDF issue as the same crash is occurring whether trying to:
* Print to CutePDF OR
* Print to my HP printer OR just
* "Save as PDF"
Interestingly, I've just tried all 3 processes on an invoice in the sample company & there's no issue at all in that data file! So .... it's obviously something to do with my specific company file .....???? I have noticed the print to CutePDF has gradually been taking longer & longer to achieve (eg get past the freezing point) in recent weeks but today it just will not complete either printing or saving to PDF at all
Has anybody else experienced this & resolved it?????
Comments
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I am having the same problems. I can print reports to the printer and also CutePDF with no problems but not invoices & estimates. I am also able to print invoices from the Reckon templates but not the custom invoices I have made. Very frustrating. I need to get Invoices out!!0
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After checking all the font on my invoice and ensuring that everything was in the correct margins etc. I deleted my Logo (which I have used on Reckon for 12years) and it printed fine. Very annoying. Hopefully it is something similar for you.
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Thanks Jennifer.
I think I've narrowed the cause of my issue down to User error on my part! I decided to install One Drive for backing up all my files & had moved around some folders to ensure they were included. As a result, I think my customised invoice template has dropped out of its default location
.... Hoping to get it sorted over the next 24-48 hours!0 -
Hi Jennifer
Yep … Turned out to be a problem with one of my logos (even though I’ve been using them for years with no issues previously!?!?!?)
Am still not sure exactly what caused it … upgrading from Win 7 > Win 10, a Windows Update, some folder moving (that one would be my fault!) or a combination or something else entirely but copying one of my logo files, deleting it from my invoice & adding the new copy instead fixed the issue for me after all other attempts - including program uninstall & reinstall – failed
Shaz Hughes Dip(Fin) ACQ NSW, MICB
Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)
Accounted 4 Bookkeeping Services
Ballajura, WA
0422 886 003
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