Reckon Accounts Plus 2020 - the PDF converter will not work. whole program uninstalled - reinstalle

Krissy Harris
Krissy Harris Member Posts: 1 Novice Member Novice Member
edited July 2020 in Reckon Accounts (Desktop)
Reckon Accounting Plus 2020 - The pdf converter will not work. I have uninstalled, reinstalled, wiped everything off my computer, done the same again. It works for about 5 minutes - then crashes again with error code 30 and printer not activated. Please help

Comments

  • Unknown
    edited July 2020
    This content has been removed.
  • Gail Sullivan
    Gail Sullivan Member Posts: 1 Novice Member Novice Member
    edited July 2020
    Same issue. Reckon support not very helpful
  • Nathan_10747021
    Nathan_10747021 Member Posts: 5 Novice Member Novice Member
    edited July 2020
    Kevin, what's you're secret?

  • Unknown
    edited July 2020
    This content has been removed.
  • Unknown
    edited July 2020
    This content has been removed.
  • Nathan_10747021
    Nathan_10747021 Member Posts: 5 Novice Member Novice Member
    edited July 2020
    Well if you have a solution to this printing issue I'd love to hear it! we're getting a similar error accross multiple clients. (error code 60)
  • Unknown
    edited July 2020
    This content has been removed.
  • Nathan_10747021
    Nathan_10747021 Member Posts: 5 Novice Member Novice Member
    edited July 2020
    We've tried removing and readding the converter using the install.exe in the install directory (results in same issue). Copying QBWPR32.dll from a 2015 version of reckon (Reckon fails to open after this) and deleting qbprint.qbp and WPR.ini from the all users/Program Data folders.
  • Unknown
    edited July 2020
    This content has been removed.
  • Nathan_10747021
    Nathan_10747021 Member Posts: 5 Novice Member Novice Member
    edited July 2020
    We as in myself and another tech. We're pulling at straws mate. Trying any fix we could find, Reckon have not been helpful in finding a resolution. Installation directory is set to full control for everyone.
  • Unknown
    edited July 2020
    This content has been removed.
  • Nathan_10747021
    Nathan_10747021 Member Posts: 5 Novice Member Novice Member
    edited July 2020
    I don't believe it's an issue with outlook, trying to print to the converter in word produces the same error code.
  • Unknown
    edited July 2020
    This content has been removed.