Emailing payslips not working

Lynne_8946547
Member Posts: 93 Reckoner

I email payslips to my employees every week, and have had no issues until last week.
I get the following error message.

I'm not sure what is going on. The first time it happened was last week (before I upgraded to 2020) and I have tried again today (after I upgraded to 2020).
Help please. Thanks
I get the following error message.

I'm not sure what is going on. The first time it happened was last week (before I upgraded to 2020) and I have tried again today (after I upgraded to 2020).
Help please. Thanks
0
Comments
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Lynne, best bet is to call the support 1300 number. There has been a significant Windows update that has created compatibility issues with Reckon. We have had a horrendous time sorting it out but eventually, I gave the tech support people remote access and they finally got it working.0
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Thanks for your advice Gillian.
Bizarrely, yesterday afternoon I encountered the "QBPRINT" issue when trying to print a report. I deleted all the QBPRINT files I found which fixed that problem, but it also seems to have corrected my emailing of payslips problem.
Possibly a coincidence?
Lynne1 -
that is odd but a definite win0