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Emailing payslips not working

Lynne_8946547

I email payslips to my employees every week, and have had no issues until last week.

I get the following error message.

I'm not sure what is going on. The first time it happened was last week (before I upgraded to 2020) and I have tried again today (after I upgraded to 2020).

Help please. Thanks

Comments

Gillian_9673196

Lynne, best bet is to call the support 1300 number. There has been a significant Windows update that has created compatibility issues with Reckon. We have had a horrendous time sorting it out but eventually, I gave the tech support people remote access and they finally got it working.

Lynne_8946547

Thanks for your advice Gillian.

Bizarrely, yesterday afternoon I encountered the "QBPRINT" issue when trying to print a report. I deleted all the QBPRINT files I found which fixed that problem, but it also seems to have corrected my emailing of payslips problem.

Possibly a coincidence?

Lynne

Gillian_9673196

that is odd but a definite win