Reckon Hosted 2020 payslips not emailing

Kris_Williams
Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
edited August 2020 in Accounts Hosted
When I select Print Email payslips, select all and click ok, it opens up the Select Forms to Send but the payslips are not there, only invoices. Same thing if I go to File, select forms to email, select payslips - same result

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited July 2020

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2020
    Hi Rav, I want to email - last week it was working, but not today
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager
    edited July 2020

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 2020
  • Gabby Casey
    Gabby Casey Member Posts: 6 Novice Member Novice Member
    edited July 2020
  • Kathryn Goldsmith
    Kathryn Goldsmith Member Posts: 2 Novice Member Novice Member
    edited August 2020
    Arrgghh! Same thing with 2 of my clients, can't email payslips. It has nothing to do with corrupt email addresses, which if you look at the community posts Reckon has been saying for the last number of years is the problem. None of our email addresses for employees have changed. One client I did the send payslips/esc method and it worked. This current client it is not working for. Reckon need to fix this bug - and it is a bug within Reckon, it is not a corrupt email. 
  • Claire Ireland
    Claire Ireland Member Posts: 2 Novice Member Novice Member
    edited August 2020
    Yes im having same problem and the corrupt email solution is not working - HELP!
  • Kathryn Goldsmith
    Kathryn Goldsmith Member Posts: 2 Novice Member Novice Member
    edited August 2020
    In the end Reckon had to sort it out for me - but it took about 5 weeks for them to respond to my email
  • Marina Di Rosso_10819341
    Marina Di Rosso_10819341 Member Posts: 6 Novice Member Novice Member
    edited August 2020
    Come on Reckon fix this problem already! Each week I have to spend time saving individual pay slips and then email them. I'm lucky I only have 6 employees, cannot imagine what it would be like for larger payrolls!
  • Marina Di Rosso_10819341
    Marina Di Rosso_10819341 Member Posts: 6 Novice Member Novice Member
    edited August 2020
    The solution you provide is not acceptable and does not work. Who has time to do this? Please fix it as a priority.
  • sheelagh
    sheelagh Member Posts: 7 Reckoner Reckoner

    When I try to select payslips to email employees

    the last payslips showing are 31/05

    How do I locate the others ?

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