Reckon Accounts Premier Customer Discrepancy

COMPLETE

Reckon Accounts Premier Retail Edition (not hosted), One of my customers is showing an outstanding balance in the Customer & Jobs List, however when I go to bring up the customer's outstanding invoices using Open Balance report, there is nothing outstanding.  Customer account should be zero, as it is correct that there is nothing owing.  Accounts Receivable report also does not show anything owing.  Why oh why do I have this anomaly, and how do I fix it?

Datarec_ReckonLtd

Hi COMPLETE,

We recommend you submit a data service request via the web form link below.

Data Services Request - Reckon Australia

https://www.reckon.com/au/data-services-request/

We can the provide you with additional instructions so we can take a look at the data file.

You've posted your question on the Reckon Payroll Premier category.

That is a different software to the Reckon Accounts Premier 2020 software.

Posting to the correct product category increases the chance of a faster response.

Regards,

Reckon Data Recovery Team