after deleting an invoice item details dont show

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john_9819404
john_9819404 Member Posts: 3 ✭
edited August 2020 in Accounts Hosted
When we delete a cancelled invoice all the product, item details and pricing does not show on printed invoice

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    Hi John

     

    Bit confused by your query ….. if you’ve deleted the invoice then it’s no longer there !

     

    Do you mean the Item details in your Item LIST ?

     

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • john_9819404
    john_9819404 Member Posts: 3 ✭
    edited August 2020
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    Customer cancelled invoice and when we cancel or delete all details disappeared. We want to keep the invoice details for future reference. 
    We have sorted this out by leaving $0-00 in the price column, this keeps all the item details.
    Thanks for your reply anyways. 
  • Kris_Williams
    Kris_Williams Member Posts: 3,307 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    Voiding invoice does that too
  • Bruce
    Bruce Member Posts: 442 Professional Partner Professional Partner
    edited August 2020
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    Careful with this if the sale included stock items.   Leaving the invoice with all details intact, except price, will reduce your stock in hand throwing out your inventory reports and your cost of goods sold.

    If you really want to keep the invoice in the system then I suggest that you record everything in the memo fields.
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2020
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    Hi John

     

    You can choose to “Void” the Invoice instead.

    This keeps all the detail but just zero’s out the $ amounts & marks the transaction as “Void” in the Memo:

    To do this, open the invoice, click on Edit (along top toolbar) > Void Tax Invoice in dropdown menu

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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