Printer error

Lee-Anne
Lee-Anne Member Posts: 7 Novice Member Novice Member
in Accounts Hosted

I am having trouble printing an invoice, the error message below appears and I am unable to cancel or close the invoice down - does anyone have any ideas of what I am to do?

image.png


Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have you tried a different browser? Or maybe a different PDF program

  • Lee-Anne
    Lee-Anne Member Posts: 7 Novice Member Novice Member

    I cannot log out, disconnect or close this invoice down, it is frozen. I am going to disconnect and give it an hour and see if I can log back on.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi Lee-Anne,

    I'd recommend taking a look to see if there's a window or prompt that may have opened in the background and is awaiting action. Press ALT and PageUp to bring any windows in the background to the foreground.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Lee-Anne
    Lee-Anne Member Posts: 7 Novice Member Novice Member

    Hi Rav, thank you, this is what appeared when I did that


    image.png


  • Lee-Anne
    Lee-Anne Member Posts: 7 Novice Member Novice Member

    Thanks for your help, all sorted now.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    How did you fix it? Might help someone else

  • Lee-Anne
    Lee-Anne Member Posts: 7 Novice Member Novice Member

    Used the control panel and logged off the remote session and started over again.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Always a good thing to try with most issues

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