Can't login through Gmail in Firefox but OK in Chrome

kenl90
kenl90 Member Posts: 53 Reckoner Reckoner
in Reckon One

I've been able to signon to Reckon One through my gmail account in Firefox since I started using Reckon One Payroll. Over the last few weeks, I've not been able to do this. It just returns me to the login screen. However, when I tried in Chrome, everything works perfectly. What has changed?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @kenl90

    Can you do me a favour and clear the browser cache and cookies in Firefox and retry logging in afterward.

    Does the same behaviour persist for you?

  • kenl90
    kenl90 Member Posts: 53 Reckoner Reckoner

    Hi Raj,

    Thanks for your prompt reply.


    Yes, that was the first thing I did. I even used 'Private Window' to test it out.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hmmm interesting. I haven't come across other reports of this behaviour (so far anyway). I've just checked in with our support team and we tested logging in with a Reckon account using Google SSO on Firefox and it worked normally.

    The version of Firefox we tested on was 82.0.2. Are you running the same version?

  • kenl90
    kenl90 Member Posts: 53 Reckoner Reckoner

    Hi Rav,

    Firefox version is like yours 82.0.2 (64-bit) on Mac OS 10.14.6

    I retried again today on "New Private Window". This time it works. I've never run apps on Firefox "Private Window" prior to this. New security function from Reckon for 2FA???

    At least, now I know I can still run Reckon One on Firefox (but with Private Window)

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