Reckon Accounts Hosted UPDATE: Email Report

Rav

Hi everyone

We've just released the highly requested 'Email Report' feature to Reckon Accounts Hosted!

The Email Report is a report that shows you all the emails you have sent out of Reckon Accounts Hosted and whether they were able to be delivered.

The Email Report can be accessed via the View Email Report option on the Dashboard in Reckon Accounts Hosted.

There is important information on the Email Report feature in particular regarding the various 'result types' that appear in the report in our Help Guide below -

https://help.reckon.com/article/3jvwdx1ths-email-report

Kris_Williams

Should be a handy feature, I’m sure there will be some very happy customers

1312029

Hi

Is this feature available for Reckon Accounts premier Edition 2020 ?

thks

Lilani

Rav

@Zappy just tagging you as I think you'll be interested in this update.

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54479

So where can I find this View Email Report please!!!!

Rav

@54479 Click the link to the guide in my opening post. It shows you where and how to access the Email Report.

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Acctd4

@1312029 It's not needed in the desktop versions as your email has designated "Outbox" & "Sent" folders for this info. 

Because RAH is on Reckon's Amazon servers, emails sent from within RAH are sent direct via this domain.  This report simply allows RAH users to view the status of emails sent from within RAH itself.

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Kristy

Would this update affect delivering emails? I do pays every Tuesday and last week, all the emails went through fine. This week, I had 3 emails that bounced back saying the email account doesn't exist, however, I haven't touched the email addresses at all. I was able to go back and email them again and it either went the second or I had to send it a third time.

Rav

Hi @Kristy, no the email report does not have affect the email process itself. What you've outlined does sound strange though, particularly if there haven't been any changes. Let us know if it keeps happening though.

Kristy

Thanks @Rav, will do. This is the first time I've seen this so hopefully, it's just a one off thing.

Rumball

Hoorah. At last. I live in fear of emails not being sent, as sometimes the dialogue box comes up when sending invoices, and I can also make personalised comment, but at other times thebox doen't come up and I have to assume that the invoice has been emailed. At least this way I can check if a customer says that they have not received an invoice.

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NarellePaterson

I can't find it I can't even find the helpful links ...where am I supposed to be looking for this report? Kris_Williams do you know where it it?

Rav

@NarellePaterson

Check out this guide linked below.

https://help.reckon.com/article/3jvwdx1ths-email-report

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NarellePaterson

Oh good grief thanks guys I was looking for it within Reckon accounts not in the opening page thanks so much will check this out later ....again thanks all....feeling really dumb now 😝😂

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NarellePaterson

🤪 Because I just presumed I would find it my task bar I guess silly me.

sjayre

Hi

Is there a way we can view all email reports sent from our reckon hosted account?

We have 3 different logins, and it seems like we can only view our own email report. eg. if I wanted to check if accounts dept has sent a particular invoice, I'm not able to in my login.

Thanks

Kris_Williams

if you setup Reckon to cc your own email address and setup a Reckon folder in your email program, then make a rule to move these email copies to the Reckon folder, you will be able to see all emails that have been sent. Also read the above post from Rav for an alternative

sjayre

Our email mailbox has to be cleared/archived every few months due to maxing out the capacity. So I'm not keen on having all the invoices c/c-ed to me. Is there no way of viewing another user's email report or searching 'ALL' email report under one reckon registration (3 users)?

Kris_Williams

Did you look at the email report on the first login page before you launch Reckon Accounts?

sjayre

That's the report I'm looking at as each of us have our own user login.

This is the main page before launching Reckon accounts.

It only shows my invoices that I've sent when I click on the link 'view email report'

Same with Accounts. It only shows invoices she's sent and she can't view the ones I've sent.

Kris_Williams

Sorry don’t have anything else to suggest @Rav may be able to help

Robyn Kelly (Partner)

Each user would have their own Email report that you will need to look at. Each user would login & view their own report and would have to send that to you as far as I am aware.