Reckon Accounts Hosted UPDATE: Email Report

Rav
Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager
in Accounts Hosted

Hi everyone

We've just released the highly requested 'Email Report' feature to Reckon Accounts Hosted!

The Email Report is a report that shows you all the emails you have sent out of Reckon Accounts Hosted and whether they were able to be delivered.

The Email Report can be accessed via the View Email Report option on the Dashboard in Reckon Accounts Hosted.

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There is important information on the Email Report feature in particular regarding the various 'result types' that appear in the report in our Help Guide below -

https://help.reckon.com/article/3jvwdx1ths-email-report


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Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,675 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Should be a handy feature, I’m sure there will be some very happy customers

  • 1312029
    1312029 Member Posts: 24 Reckoner Reckoner

    Hi


    Is this feature available for Reckon Accounts premier Edition 2020 ?


    thks

    Lilani

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    @Zappy just tagging you as I think you'll be interested in this update.

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  • 54479
    54479 Member Posts: 14 Reckoner Reckoner

    So where can I find this View Email Report please!!!!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    @54479 Click the link to the guide in my opening post. It shows you where and how to access the Email Report.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,790 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited December 2020

    @1312029 It's not needed in the desktop versions as your email has designated "Outbox" & "Sent" folders for this info. 

    Because RAH is on Reckon's Amazon servers, emails sent from within RAH are sent direct via this domain.  This report simply allows RAH users to view the status of emails sent from within RAH itself.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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  • Kristy
    Kristy Member Posts: 24 Reckoner Reckoner
    edited December 2020

    Would this update affect delivering emails? I do pays every Tuesday and last week, all the emails went through fine. This week, I had 3 emails that bounced back saying the email account doesn't exist, however, I haven't touched the email addresses at all. I was able to go back and email them again and it either went the second or I had to send it a third time.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    Hi @Kristy, no the email report does not have affect the email process itself. What you've outlined does sound strange though, particularly if there haven't been any changes. Let us know if it keeps happening though.

  • Kristy
    Kristy Member Posts: 24 Reckoner Reckoner

    Thanks @Rav, will do. This is the first time I've seen this so hopefully, it's just a one off thing.

  • Rumball
    Rumball Member Posts: 1 Novice Member Novice Member

    Hoorah. At last. I live in fear of emails not being sent, as sometimes the dialogue box comes up when sending invoices, and I can also make personalised comment, but at other times thebox doen't come up and I have to assume that the invoice has been emailed. At least this way I can check if a customer says that they have not received an invoice.

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  • NarellePaterson
    NarellePaterson Member Posts: 113 Reckoner Reckoner

    I can't find it I can't even find the helpful links ...where am I supposed to be looking for this report? Kris_Williams do you know where it it?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,515 Reckon Community Manager Community Manager

    @NarellePaterson

    Check out this guide linked below.

    https://help.reckon.com/article/3jvwdx1ths-email-report


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  • NarellePaterson
    NarellePaterson Member Posts: 113 Reckoner Reckoner

    Oh good grief thanks guys I was looking for it within Reckon accounts not in the opening page thanks so much will check this out later ....again thanks all....feeling really dumb now 😝😂

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  • NarellePaterson
    NarellePaterson Member Posts: 113 Reckoner Reckoner

    🤪 Because I just presumed I would find it my task bar I guess silly me.

  • sjayre
    sjayre Member Posts: 3 Novice Member Novice Member

    Hi

    Is there a way we can view all email reports sent from our reckon hosted account?

    We have 3 different logins, and it seems like we can only view our own email report. eg. if I wanted to check if accounts dept has sent a particular invoice, I'm not able to in my login.

    Thanks

  • Kris_Williams
    Kris_Williams Member Posts: 3,675 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    if you setup Reckon to cc your own email address and setup a Reckon folder in your email program, then make a rule to move these email copies to the Reckon folder, you will be able to see all emails that have been sent. Also read the above post from Rav for an alternative

  • sjayre
    sjayre Member Posts: 3 Novice Member Novice Member

    Our email mailbox has to be cleared/archived every few months due to maxing out the capacity. So I'm not keen on having all the invoices c/c-ed to me. Is there no way of viewing another user's email report or searching 'ALL' email report under one reckon registration (3 users)?

  • Kris_Williams
    Kris_Williams Member Posts: 3,675 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Did you look at the email report on the first login page before you launch Reckon Accounts?

  • sjayre
    sjayre Member Posts: 3 Novice Member Novice Member

    That's the report I'm looking at as each of us have our own user login.

    This is the main page before launching Reckon accounts.

    It only shows my invoices that I've sent when I click on the link 'view email report'

    Same with Accounts. It only shows invoices she's sent and she can't view the ones I've sent.

    email report.png


  • Kris_Williams
    Kris_Williams Member Posts: 3,675 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Sorry don’t have anything else to suggest @Rav may be able to help

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 498 Accredited Partner Accredited Partner

    Each user would have their own Email report that you will need to look at. Each user would login & view their own report and would have to send that to you as far as I am aware.

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