error code 7184

Chrisbe1
Chrisbe1 Member Posts: 5 Novice Member Novice Member
edited December 2020 in Personal Plus and Home & Business

Hi all, I am having problems when installing an old version of quicken. I got the link from a consultant. The program installs then asks for the activation code which I enter. It then gives an error code 7184 and shuts down Does anyone have any solution to this problem. Thank you

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Hi @Chrisbe1

    The first thing I'd recommend is to ensure your file name is less than 8 characters and retry after this.

    Failing this, I'd recommend performing a clean uninstall & reinstall of your software. I'll link a step by step guide that outlines this below.

    https://help.reckon.com/article/ily7uoxuo3-kba-4333-clean-uninstall-and-reinstall-of-accounts-personal


  • Chrisbe1
    Chrisbe1 Member Posts: 5 Novice Member Novice Member

    Thank you Rav. I will try that. The quicken i am trying to install is home and business 2007 upgrade. I have the original disc and the key. I get a com. error as well.

  • Mario_10087432
    Mario_10087432 Reckon Alumni Posts: 51 Former Reckon Staff Member Former Reckon Staff

    hi @Chrisbe1 ,

    is this error after installation, when you try to activate the product?

  • Chrisbe1
    Chrisbe1 Member Posts: 5 Novice Member Novice Member

    Hi Mario yes. The consultant sent me a link which i downloaded I have the disc but the upgrade is what i have to download. The link has the same key. When I type the key in it says it has to close and I will loose all data. I asked if i had to uninstall the program from the other computer as the license is only valid for one but the consultant said that should not be a problem. I am hesitant to remove from the original computer as i need a working program. I want to do a clean reset on the original computer but until I can get a working quicken on the new one im a bit stuck between a rock and a hard place.

  • Mario_10087432
    Mario_10087432 Reckon Alumni Posts: 51 Former Reckon Staff Member Former Reckon Staff

    Hi @Chrisbe1 ,


    You may need to contact us to register your Quicken Personal software. The steps to register your software are:


    1. Click on Cancel

    RackMultipart20200218-101571-womtr2-2020-02-14_inline.png


    2. Click on Activate by Telephone

    RackMultipart20200218-18006-1m6tn2g-2020-02-12_inline.png


    3. Call our registrations team and read out the Product Key to them. 

    4. Enter the licence key generated, and click OK. 

    RackMultipart20200218-74178-u5aej6-2020-02-18_14_53_52-Window_inline.png


  • Chrisbe1
    Chrisbe1 Member Posts: 5 Novice Member Novice Member

    Hi Mario,

    Thank you. I will try this tomorrow as it is out of business hours at the moment. Fingers crossed.

  • Chrisbe1
    Chrisbe1 Member Posts: 5 Novice Member Novice Member

    Hi Mario, thank you I did as you suggested and problem fixed. Merry Christmas.

    regards Chris

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