Reckon launcher failure

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I have an HP laptop running Windows 19 and have been a Reckon user for over 30 years. I've been running Personal Plus 2017 and suddenly it crashed on opening with the error message Reckon Launcher not responding. I tried twice to reinstall from the original CD with the same result so I bought Personal 2021, installed it and activated it - with the same result again. I have not installed any other app recently. Help, please.

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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    Call me on 0418907140 and i will try and help you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • 787277
    787277 Member Posts: 2
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    I have to thank Gerry Winter (0418 907 140) for making contact promptly. and quickly solving this problem for me. For me, who is paranoid about backups, this was a hair-tearing tragedy! Thanks again, Gerry.

  • jeanette_10861819
    jeanette_10861819 Member Posts: 5
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    I have Reckon Personal Plus 2021 installed and recently have had trouble updating my share portfolio. I cannot get into my reports or even the help tab. In each case I get the message Reckon Accounts launcher is not responding and I need to close the program. Any suggestions please as to how to activate the program again?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
    Options

    Call me on 0418907140 and i will try and help you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com