An error occurred submitting single touch payroll details to the API.

SamChen
SamChen Member Posts: 3 Novice Member Novice Member
in Reckon One

Hi there,

Can someone please help me with this error while trying to create STP for a new client?

After reading some posts on the forum I know it is realted to some format errors but it's frustrating to go through them one by one.

A better system would identify the details of the error so it can be fixed easily.

Thanks

Sam

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Have you setup the Reckon code on the tax portal

    is the problem creating or lodging STP?

  • SamChen
    SamChen Member Posts: 3 Novice Member Novice Member

    Hi Kris,

    Thanks for your reply.

    I've setup the tax portal.

    The problem is it wouldn't allow me to create STP.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,915 Reckon Community Manager Community Manager

    @SamChen

    I'd recommend reviewing the help guide below which outlines what details you need to verify have been entered correctly and/or rectify.

    https://help.reckon.com/article/q5z4kpd2pv-kba-5746-an-error-occurred-submitting-single-touch-payroll-details-to-the-api


  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited January 2021

    You have to make sure the company name on the tax portal is exactly what is in Reckon One in the settings area

  • SamChen
    SamChen Member Posts: 3 Novice Member Novice Member

    Thanks Rave & Kris,


    I've checked through all the details as you've suggested but still no luck.

    Is it possible for someone at the Reckon team to have a look at the data for me?

    It's very frustrating~

  • Kris_Williams
    Kris_Williams Member Posts: 3,853 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I might have time tonight or over the weekend, if you want to text me the username and password. I am not an employee though, but of course very trustworthy, been using Reckon and Quickbooks prior for close to 25 years. Understand if you’d rather not -no offence taken

    0415940843

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,915 Reckon Community Manager Community Manager

    Hi @SamChen

    If you haven't taken up @Kris_Williams very kind offer above yet, then our technical support team can certainly assist as well. Just give us a buzz when you have a moment on 1300 756 663

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