Annual and personal leave not calculating

Kris_Williams
Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
edited January 2021 in Reckon One

I believe I have set everything up correctly but the leave figures are not showing up in the leave tab of the employee, it just has zeroes in the leave accrued section, however in the payslip it shows the correct figures

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Kris_Williams

    Sounds like a strange one. Are the leave items active in your payroll settings? It sounds like they are if they're if its appearing on the payslips themselves. Is this occurring for all employees?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    no the other employee shows the correct figure in the leave tab. However because this person now has Reckon Hosted he is going to start using that for payroll- what do I have to do to continue using the Reckon Gov Connect from the next pay?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager
    edited January 2021

    Ok to report STP from Hosted moving forward you'll just need to add Reckon Accounts Hosted in the product selection in GovConnect.


    I'll add a couple of screenshots below which hopefully illustrate what I mean.

    First when you're in the STP entity within GovConnect, click the 'Add Products' button.

    image.png


    Next, tick the 'Reckon Accounts Hosted' option.

    Please note, my screenshot below shows all four products selected but in your case, only tick what you need ie. Hosted.

    image.png


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Kris_Williams
    Kris_Williams Member Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Ah yes, thank you Rav

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