Annual and personal leave not calculating

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Kris_Williams
Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
edited January 2021 in Reckon One

I believe I have set everything up correctly but the leave figures are not showing up in the leave tab of the employee, it just has zeroes in the leave accrued section, however in the payslip it shows the correct figures

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
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    Hi @Kris_Williams

    Sounds like a strange one. Are the leave items active in your payroll settings? It sounds like they are if they're if its appearing on the payslips themselves. Is this occurring for all employees?


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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    no the other employee shows the correct figure in the leave tab. However because this person now has Reckon Hosted he is going to start using that for payroll- what do I have to do to continue using the Reckon Gov Connect from the next pay?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,386 Community Manager Community Manager
    edited January 2021
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    Ok to report STP from Hosted moving forward you'll just need to add Reckon Accounts Hosted in the product selection in GovConnect.


    I'll add a couple of screenshots below which hopefully illustrate what I mean.

    First when you're in the STP entity within GovConnect, click the 'Add Products' button.


    Next, tick the 'Reckon Accounts Hosted' option.

    Please note, my screenshot below shows all four products selected but in your case, only tick what you need ie. Hosted.



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  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Ah yes, thank you Rav