New employee superannuation not crediting

Rachel_10685653

Hi everyone,

I hope someone can help me, I have checked and copy how the other employees superannuation was set up but this new one still not crediting any superannuation payment - we haven't paid any for her. Where can I check so that she will start getting superannuation payment? She's been with us now for almost 2 months, working 2 days a week (9 hours). Please point me in the right direction on how to fix this please.

Thank you for any help.

Regards,

Rachel

Acctd4

Super is only payable when an employee earns over $450 gross in a calendar month. If the employee is only working 9 hours a week, their earnings may well be below that (hence why no super is being calculated ?)

Rachel_10685653

https://community.reckon.com/discussion/comment/20615699#Comment_20615699

Thank you for you reply. This new employee earn about $378/fortnight, the other employee that left earned $336/fortnight and we used to pay $31.92 for her super. Looking at the new employee's payslip the part 'employer contributions' is empty.

Do you think I made mistake entering her superannuation details or settings need fixing?

Thanks again for your input.

Rachel

Acctd4

Check that you’ve added the Super on the new employee’s record.

Also, if you created a new Payroll Item for this employee’s pay, you need to go into the Super Payroll Item & tick it to be included for Super calcs.

Rachel_10685653

https://community.reckon.com/discussion/comment/20615705#Comment_20615705

Thank you so much Shaz, you have been very helpful. I've changed the settings of some of the payroll items - fingers crossed it will start crediting next payroll period.

Cheers, Rachel