New employee superannuation not crediting

Rachel_10685653
Rachel_10685653 Member Posts: 14 Reckoner Reckoner

Hi everyone,

I hope someone can help me, I have checked and copy how the other employees superannuation was set up but this new one still not crediting any superannuation payment - we haven't paid any for her. Where can I check so that she will start getting superannuation payment? She's been with us now for almost 2 months, working 2 days a week (9 hours). Please point me in the right direction on how to fix this please.

Thank you for any help.

Regards,

Rachel

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Super is only payable when an employee earns over $450 gross in a calendar month. If the employee is only working 9 hours a week, their earnings may well be below that (hence why no super is being calculated ?)

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rachel_10685653
    Rachel_10685653 Member Posts: 14 Reckoner Reckoner

    Thank you for you reply. This new employee earn about $378/fortnight, the other employee that left earned $336/fortnight and we used to pay $31.92 for her super. Looking at the new employee's payslip the part 'employer contributions' is empty.

    Do you think I made mistake entering her superannuation details or settings need fixing?

    Thanks again for your input.

    Rachel

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Check that you’ve added the Super on the new employee’s record.

    Also, if you created a new Payroll Item for this employee’s pay, you need to go into the Super Payroll Item & tick it to be included for Super calcs.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rachel_10685653
    Rachel_10685653 Member Posts: 14 Reckoner Reckoner

    Thank you so much Shaz, you have been very helpful. I've changed the settings of some of the payroll items - fingers crossed it will start crediting next payroll period.

    Cheers, Rachel