Issue Sending Invoice

acbltd
acbltd Member Posts: 12 Novice Member Novice Member
in Reckon One

I keep getting an error when trying to email an invoice. ??

Unexpected error (Cannot find either column "dbo" or the user-defined function or aggregate "dbo.FormatAddress2", or the name is ambiguous.). Invoice has not been emailed., Unexpected error (Cannot find either column "dbo" or the user-defined function or aggregate "dbo.FormatAddress2", or the name is ambiguous.). Invoice has not been emailed.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @acbltd

    Thanks for your report on this. We've got the team looking into the performance of Reckon One right now. I'll get back to you with more info shortly.

    Apologies for the hassle at the moment.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • acbltd
    acbltd Member Posts: 12 Novice Member Novice Member

    Hi Rav, Thanks for that

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi again @acbltd

    We're making some progress on this but the team are still working on getting performance back to where it should be. I've created a separate announcement as well on this which I'll link below, I'll post more info as soon as I receive it.

    https://community.reckon.com/discussion/8028049/reckon-one-performance-login-issues-11-february-2021


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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