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Reckon one is responding slow

AhmadnabiofficeAhmadnabioffice Member Posts: 2

I am using the complementary premium book from reckon one received as a partner accountant. i have several client's books open under my account, which are fine.

but the book i am using for my accounting practice, has become very slow in all aspects from opening , closing invoices, going from one page to another , payrun etc.

Is it because i have bigger file size ? is there any option to go back to the normal speed of response ? this is slowing our work and hampering efficiency of the whole firm. please share some ideas to fix this.


  • RavRav Administrator Posts: 10,091 Administrator

    Hi @Ahmadnabioffice

    How long would you say this has been occurring for? Is it just today or longer?

    To confirm, it only applies to this one book and all others are fine in terms of performance?

    Which browser are you using with Reckon One? Does the same behaviour occur if you login to Reckon One on a different browser?

  • AhmadnabiofficeAhmadnabioffice Member Posts: 2

    Hi Rev,

    we are experiencing this from last week. so you can say over 8/9 days. and yes, this is happening in only one book that has the highest amount of transactions in all aspects i,e payroll, bank transaction, invoices etc.

    we did not try other browser as it is only occurring for one book , does not seem to be an issue with the browser. we are using chrome from the beginning.

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