Data file very slow

DavidW_10860080

I have several data files - but one big one about 51 MB and its very slow moving from one field to another. How do I fix this ? it has about 16 years of transactions in it. Do I need to archive the earliest 10 years or so to make it smaller ? And if so how do I do this ?

Many thanks

Rav

Hi @DavidW

Is it just this one file that you're finding to be slower in terms of performance? When was the last time it was working correctly/normally?

If you open up the Sample File does it exhibit the same behaviour?

If you'd like to archive some data, its called a 'Year End Copy' in the software. Open up the in-software Help menu and type in 'archive' in the search bar. There's a detailed article that runs through the archive process, how to use it and what you need to know.

DavidW_10860080

Hi Rav - many thanks for your response.

Its been very slow for a long time. I have other active data files that are a lot smaller and are very quick moving from field to field. I tried the Sample file and the speed is fast. So I think I need to

On the archive option can I specify a date to archive up to - say archive all transactions from 2004 until 30 June 2015 ? And I assume if i need to I can go back to the archive and unarchive it if needed ?

Many thanks

GerryWinter

Make a copy and keep the original file for reference and then archive and keep working in it.

DavidW_10860080

Gerry

Thanks for the help but I have archived from 2003 to 2015 and its still slow ? any other suggestions ?

Also as an Accredited Partner what does that mean ? I have a few operational questions so wouldn't mind sitting in front of my screen with a knowledgable person and answer my questions Thanks

David

GerryWinter

I am Professional Partner allowing me to sell the Reckon product with additional training to make me a Accredited Consultant able to assist clients.

In no way am I being paid by Reckon for my assistance on this forum.

Zappy

What you need to do is create a portable backup and restore it. If that doesnt help, try taking the file offline. You can get a copy of desktop Enterprise from Reckon customer support. If the file is okay when used in offline mode, I would be looking at your internet connection. My file is a LOT bigger than 51mb and it doesn't suffer any serious degradation. Also, if you are using Chrome (I don't) Try clearing the cache. Its simply a matter of Ctrl+Shift+Delete. If you use Chrome it can be a serious memory hog. Edge too. You could try using Brave. It's my preferred browser.

Call me if you get stuck. Im here all the time. Im an accredited partner of 20 years standing. Ive been supporting Reckon products all this time.

Kevin +61407744914

GerryWinter

https://community.reckon.com/discussion/comment/20616795#Comment_20616795

Sorry Kevin this wont work in the Personal Plus range.

GerryWinter

David,

Let me log in and have a look for you this afternoon, just wont to confirm location, naming etc