Cant email because it wants my printer settings to be ReckonPDF converter as Default

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Kris_Williams

I do use Splashtop and Google Remote Desktop and TeamViewer

Kris_Williams

https://community.reckon.com/discussion/comment/20617185#Comment_20617185

Sorry Deborah I was at an 18th birthday party, can’t help till Monday

Kris_Williams

If you have a PDF printer - e.g. PDF995 - it’s free, you can select that printer and save as a PDF file and email as an attachment, without having to print and scan

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GerryWinter

https://community.reckon.com/discussion/comment/20617196#Comment_20617196

Still waiting for you to tell all of us.

GerryWinter

Zappy its not a competition, tell the client and all of us so we can help others.

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Kris_Williams

Kevin

My suggestion was simply a quick workaround until you fix it tomorrow

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Kris_Williams

Kevin yeah, hence the word workaround, for the moment

Deborah_10606983

It might be because my Outlook needs updating, I see my Microsoft 365 is waiting for an update.... may be that? All the Administrator stuff was selected / done etc by the Reckon lady when she was on teamviewer...

Kris_Williams

Sounds like a good move

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Deborah_10606983

Hi Zappy - sorry but how can I tell if I am using 2016? Sorry

Deborah_10606983

YES - it is Office 2016

Deborah_10606983

Outlook Version 2102

MS 365

Office 2016

windows 10

Deborah_10606983

Hi Zappy. Well here's an interesting thing; I thought it might be due to the Office 365 annual renewal being due (which by the way I had not seen any reminders for) so I renewed it. I don't know if this is related or not, but after doing that, I then closed all the programmes and was about to shut the PC down and go to bed. Then I just got a feeling to open Reckon again, and see if it would send an invoice - which it did PERFECTLY! But get THIS: it was only then that I noticed that I hadn't even started Outlook up again at that time. So I then opened Outlook and had a look in the sent items, and sure enough there it was. Now I do not understand how it can send an email through my Outlook without it being open. It never used to. Outlook had to be open or else Reckon would pop up error messages when trying to email out. So anyway that's great, at least I can email the invoices now, but the problem is now:

Once I then opened up Outlook, and then into Reckon to email an invoice again - then I found the same problem. So Reckon can email out as long as my Outlook is not open. Why can't it do it when it IS open? Must be something simple....

I really appreciate your help and hope you don't mind persevering with me. I will pay you if you can sort it for me :-)

thanks

Deb

0418169784

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Deborah_10606983

Oh great - okay then, do you think if I do that, we will find that Reckon does NOT need to be run in Administrator?

Barbara Allen-Guthrie

https://community.reckon.com/discussion/comment/20617162#Comment_20617162

Deborah when I searched Accounts Premier I too ended up here and reading all this, but I wanted the Desktop not Hosted, so am still searching for help on that one :-(

GerryWinter

You can call me and i will explain it all

Barbara Allen-Guthrie

Thanks Gerry, I think I have sorted it :-)