STP error 403

verriosg
verriosg Member Posts: 2 Novice Member Novice Member
in Reckon Accounts (Desktop)

Hi I am using Reckon Accounts plus 2021, I have suddenly been receiving error 403 when trying to process single touch payroll. I have tried opening on a new tab but still get the same error. Please assist

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @verriosg

    Which browser are you using when you encounter this error page?

    Can you do me a favour and open an alternative browser and head to https://portal.reckon.com/ and let me know if it opens correctly for you?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • verriosg
    verriosg Member Posts: 2 Novice Member Novice Member

    I am using Google, but it did work in explorer. Thank you as it was driving me crazy, not sure why Google went AWOL on me.

    If I may another question... I processed a termination payment for an employee that resigned, but when submitting our STP for that week their details did not form part of our submission to the ATO. What do I need to do before the end of this current financial year?

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