Hi
I'm using accounts hosted on a mac desktop and having trouble backing up to external hard drive.i can't seem to transfer from my back up B to hard drive any help would be appreciated
Hi Lou,
Can you step me through the process you're currently going through and where you're running into trouble?
Cheers
If you can download the file from the B drive you can copy it to the external drive
Hi Rav,
i can get it to B drive but from there to external hard drive is where I'm having trouble with
Thanks Lou. What you need to do is download the file from your B drive to a local destination on your Mac. Once you've done that you can then move it to your external drive.
To download files (and other tasks) use the Floating Toolbar in Reckon Accounts Hosted. There's a short how-to video below which will show you how.
Hi Rav
I've tried as per video but not happening, the screens and options the video has i don't have.
screens i get see below
Do you have this icon on your Hosted screen?
yes i do but when i hit the down load its same as video its when i hit upload screens are different. on video it selects from au shortcut which i don't have
What are you uploading?
After you download the file to a local destination on your Mac then you need to move it to the external drive the same way you would any other file from your computer ie. don't upload it back to Reckon Accounts Hosted, move it to the external drive from your Mac the usual way you would transfer any other file.
i don't do much else on it only hosted so i don't transfer any other files.when you say download to a local destination on my mac do you mean from my b drive to local destination or not to b drive at all
Allow the RAH download to automatically backup (save) to the RAH B Drive.
Then ... using the Download (arrow down) icon button from the Reckon floating L-shaped toolbar Rav's marked above, download this file FROM the B drive TO your local hard drive on your Mac (this just means 'save it on your Mac' eg on your Mac's desktop)
Then ... you can copy & paste (or drag) this file from your Mac Desktop (or wherever you've saved it) to your external hard drive.
Way more complicated than it ought to be. Should integrate with Onedrive
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