back up to external hard drive

lou
lou Member Posts: 8 Reckoner Reckoner
in Accounts Hosted

Hi

I'm using accounts hosted on a mac desktop and having trouble backing up to external hard drive.i can't seem to transfer from my back up B to hard drive any help would be appreciated

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Hi Lou,

    Can you step me through the process you're currently going through and where you're running into trouble?

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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  • lou
    lou Member Posts: 8 Reckoner Reckoner

    Hi Rav,

    i can get it to B drive but from there to external hard drive is where I'm having trouble with

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Thanks Lou. What you need to do is download the file from your B drive to a local destination on your Mac. Once you've done that you can then move it to your external drive.

    To download files (and other tasks) use the Floating Toolbar in Reckon Accounts Hosted. There's a short how-to video below which will show you how.

    https://www.youtube.com/watch?v=uK7eOPHkZck


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • lou
    lou Member Posts: 8 Reckoner Reckoner

    Hi Rav

    I've tried as per video but not happening, the screens and options the video has i don't have.

    screens i get see below

    IMG_3465.JPG
    IMG_3466.JPG
    IMG_3467.JPG


  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    Do you have this icon on your Hosted screen?

    image.png


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • lou
    lou Member Posts: 8 Reckoner Reckoner

    yes i do but when i hit the down load its same as video its when i hit upload screens are different. on video it selects from au shortcut which i don't have

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    What are you uploading?

    After you download the file to a local destination on your Mac then you need to move it to the external drive the same way you would any other file from your computer ie. don't upload it back to Reckon Accounts Hosted, move it to the external drive from your Mac the usual way you would transfer any other file.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • lou
    lou Member Posts: 8 Reckoner Reckoner

    i don't do much else on it only hosted so i don't transfer any other files.when you say download to a local destination on my mac do you mean from my b drive to local destination or not to b drive at all

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,820 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Allow the RAH download to automatically backup (save) to the RAH B Drive.

    Then ... using the Download (arrow down) icon button from the Reckon floating L-shaped toolbar Rav's marked above, download this file FROM the B drive TO your local hard drive on your Mac (this just means 'save it on your Mac' eg on your Mac's desktop)

    Then ... you can copy & paste (or drag) this file from your Mac Desktop (or wherever you've saved it) to your external hard drive.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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