Setting to prevent Reckon (QB) from opening in a single user mode by default
Hello good morning Team,
Is there a function in QB settings (Reckon Accounts Enterprise 2020) that can make the default logins as multi-user mode? We notice that the setting has recently (in the last few months) changed from multi user mode to suddenly by default, single user. So each morning, the very first person logging in has to check and switch to multi user mode so that everyone else can get in. The issue with this is, because this is very new to us and we never had to do it before, someone is bound to forget to check.
A single bad occurrence is what it will take to delay everything which was happened to us today. We couldn't get in for a good solid hour and had to involve our IT person who tried many different things to kill off the session so that everyone could log back in.
Any tips at all to resolve would be really great. What we are after is a setting that can be enabled so that people do not need to check each time. This solution (in snapshot below) from one of the discussions is a solution, but NOT something we would like to adopt as it still involves a human person to do it each time and we would like to avoid that as much we can.
Thanks and regards,
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