Reconcilling Payroll via Bank Transactions

JCee

New to using Reckon One for clients. I have set up auto bank feeds but having a problem allocating payroll from Bank trans tab. The client pays under the ANZ multiple payments so from my end only one figure appears, when I select payroll payable and the staff name no journals appear to allocate part of the payment to. Oddly it did used to but I note one staff member does not fall in the multiple payment category and has an individual deposit made - is this the problem? ie are the journals not picked up as the payment does not match the total journal figure?