Does not appear to be the same computer your copy of Reckon Accounts was originally installed on
Comments
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Yesterday, I upgraded my computer to windows 10 home & office. when I tried to send an invoice today I couldn't, error message "failed to send"
went to the forum to help. I couldn't discover email preferences within reckon but a page suggested I right click on the reckon launch tab on the desktop and run compatibility mode. I did this, now im locked out of Reckon the error message saying it appears Im running the program on a different computer and I need to renew my licence. That cant be right? I have my original installation key code. any help would be much appreciated
thanks
Stephen
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Hi Stephen,
Can I please confirm which Reckon software you using specifically?
We do have a help guide on this particular error message that pertains to the Reckon Personal Range of software which I'll link below -
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Thank you Rav for your reply,
Reckon Accounts Home & Business 2015 upgrade
Customer ID 671057
I've opened it as an administrator
Windows compatibility troubleshooter is telling me the new outlook and reckon are incompatible
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