Frozen

SHARON KURRLE
SHARON KURRLE Member Posts: 15 Reckoner Reckoner
in Accounts Hosted

Good Morning I have completed payroll on the reckon 2021. I just went to send the sheets to employees by email and it has frozen the whole screen and now I am unable to do anything. If you close out of it and go back in it just goes to the email employee centre payroll

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Sharon,

    There may be a window or prompt that has opened up in the background awaiting action and due to that its giving the impression that the software has become non-responsive.

    To bring any windows that are open in the background into the foreground, press Alt and Page Up (not the arrow pointing up but the key that says Page Up). If that doesn't work try Alt and Page Down.


    Let me know how you get on.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • SHARON KURRLE
    SHARON KURRLE Member Posts: 15 Reckoner Reckoner

    Thankyou Rav, by the time I went back it to the program it has all sorted itself out and closed out of itself. The payslips had not been emailed but the problem was solved for this time. Thankyou for you help if it happens again I shall try your suggestion.

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