Error Code -6010, -100 on start up of company file

EWWA
EWWA Member Posts: 2 ✭
in Reckon Accounts (Desktop)

We have tried the ALT on starting, which shows the "no Company Open" (or words to that effect) and shows the company file we have on the system.

When selection this file, it returns to the error message.

I do not which to reinstall the program without understanding the problem that has occurred.

Thank you

Iain

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 3,195 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you tried restoring a backup? Just don’t overwrite the existing file for now

  • EWWA
    EWWA Member Posts: 2 ✭

    Thank you for a reply on a Sunday pm.

    Have not tried the last backup. will do that and not do anything with the existing at this stage.

    Best Regards I.

  • Kris_Williams
    Kris_Williams Member Posts: 3,195 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Just make sure you restore to a different location or use a different name. I often take a copy of the current file and put it somewhere for safekeeping

  • Kris_Williams
    Kris_Williams Member Posts: 3,195 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I don’t care about the time, always have an iPad on my lap, happy to help if I can, good luck

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