Incomplete Employee Information - cannot save updates

Renee Bishop
Renee Bishop Member Posts: 10 Novice Member Novice Member
edited January 3 in Reckon Payroll

I have migrated from the STP app to the Payroll app and have an existing employee with incomplete details. When I try to edit their details there is an option to save or cancel. When I tap save, it does nothing and the details disappear. I cannot process the pay run until the details are completed? Please help..

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Renee Bishop

    The most common reason why that is happening is because all required info in the various tabs within the employee profile haven't been completed yet.

    My first recommendation would be for you to go into an employee and scroll across the tabs and make sure each field is completed. You also may need to scroll your finger across to see more tabs, I'll add a screenshot example below which hopefully illustrates what I mean.

    image.png


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Renee Bishop
    Renee Bishop Member Posts: 10 Novice Member Novice Member

    Hi Rave,

    The employee is casual, however it is still asking me for leave accruals and I cannot enter 0 to complete the information?

    Any ideas?

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    You can create casual employee with zero leave entitlement. I've just made a quick screen recording, check it out below -

    https://vimeo.com/568761726


    Note: This is for demonstration purposes only and not a reflection on how an employee should be created. Apply your discretion when it comes to your own business requirements.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • jiwanmodi
    jiwanmodi Member Posts: 2 Novice Member Novice Member

    I have the similar problem.. can't save the updated Employee details. I have tried what Rav has suggested... still the same problem. Any tips please. I need to create my first pay run after migrating desparately. Please help !!

    Jiwanmodi@gmail.com

  • swakhlu01 .
    swakhlu01 . Member Posts: 482 Reckon Star Reckon Star

    @jiwanmodi The problem could be elsewhere in the employee details if you unable to save. The problem might be in the Tax tab of the employee details. Check if the State has been selected.

    https://help.reckon.com/article/uz5x44p19d-reckon-payroll-app-adding-employees

    Good Luck with Payrun.

  • PeK
    PeK Member Posts: 1 Novice Member Novice Member

    I have the same problem, I cannot save completed employee data.

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