ABN and branch is already registered

Louw
Louw Member Posts: 5 Novice Member Novice Member
edited January 3 in Reckon Payroll

I have been trying to migrate by data to the new app. Have tried using the phone app and via PC and get stuck on this message. My ABN 40087714430 Can you help, please?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @Louw

    Can you please try it again now and let me know if you're able to proceed successfully.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Louw
    Louw Member Posts: 5 Novice Member Novice Member

    No, I am still getting the same message

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Sorry to hear that @Louw

    I've made a small change on my end which should allow this to go ahead but before you try again can you please close down the app in full ie. swipe it away from your running apps.

    Open it back up after a minute and then login. Let me know how you get on.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Louw
    Louw Member Posts: 5 Novice Member Novice Member

    I am now getting a message, failed to create gov connect subscription. This could be a temporary issue, please try again

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    @Louw

    Can you please try the following instead -

    • Close the Payroll App in full ie. swipe it away from your running apps (IMPORTANT)
    • Head over to this page https://payroll.reckon.com/login and sign in with the same email address and password that you use on the STP app to login.
    • Follow the prompts to initiate migration. It will follow the same flow as migrating on the phone app and it should go through normally.
    • Once migration is complete you'll be able to just login to the Payroll App on your phone to access the account.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • luce
    luce Member Posts: 6 Novice Member Novice Member

    Hi

    I've got the same problem, have tried multiple times to migrate from STP to new free app over last 3 weeks. Can't get past message "This ABN and branch number is already registered". Won't let me vary the branch number as you suggested above. I've tried closing down and going to https://payroll.reckon.com/login - same message. My ABN is 82 090 651 273. What should I try next please?

  • Louw
    Louw Member Posts: 5 Novice Member Novice Member

    Tried this many times on different browsers, still does not work

  • Louw
    Louw Member Posts: 5 Novice Member Novice Member

    Also, I need to finalise the financial year. There are two pay runs that have an error. I have reprocessed these but these payr uns with errors have been included in the annual declaration so the income is overstated. I am able to fix this by processing a negative amount. I also need to process a salary sacrifice amount which is not possible in the older version of the app? How do I get around this?

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