migrating data from stp to new payroll app not working

Shazjez
Shazjez Member Posts: 3 Novice Member Novice Member
edited January 3 in Reckon Payroll

Hello,


I am trying to migrate my data to the new app from STP, but the screen seems to be stuck on 'would you like to migrate your data?' with no ability to select anything. I have reloaded the app many times and it still does it.

 Please advise.

Thank you

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @Shazjez

    This may happen if you have display assist settings switched on in your phone eg. Zoom/Magnification/Display Accessibility etc.

    If you go into your phone settings and switch them off and reopen the Payroll App it should return to a normal view where you can access the options to proceed.

    Let me know how you get on.

  • Shazjez
    Shazjez Member Posts: 3 Novice Member Novice Member

    Well thank you, that worked a treat. Seems to be all action stations now. thank you.

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