SS amounts not on payment summary

JuliaSanders

Why aren't our salary sacrifice amounts reporting correctly on the 20/21 payment summaries in Reckon Account Enterprise?

The payroll item is the same item we've used for years now, yet this year its either not reporting at all or is reporting lower/incorrect amounts on the payment summaries.

The gross payments amount matches the adjusted gross pay from the payroll summary and the tax amount matches also, and all wages amounts are reporting correctly to the P&L.

How can I get the correct amounts to show on the payment summaries for salary sacrifice amounts that aren't correct in the reportable employer superannuation contributions field?

I need to get the year finalised for STP and payment summaries issued by tomorrow. Why is this so hard this year?

Acctd4

Hi Julia

This is a known bug/issue that happens randomly 😫

Generate the Super Report by Employee (via Reports dropdown menu > Employees & Payroll) & add in the RESC column. You will sometimes find that although there is a RESC line, the amount is not being picked-up in the RESC column. In that case, click on this line to go the relevant pay, "Unlock" the Pay, delete & re-enter the RESC line/amount & then Save it again. When you refresh the report, you should then see it showing correctly 😁

JuliaSanders

Thanks for your help. Will be hoping for this bug to be fixed next year. It’s very arduous having to edit every single paycheque.

Sue Jones

Don't hold your breath!!

The issue has been for there for the last 10 years.

You ring Reckon & they say that you must have entered something wrong & it's not their issue.

But we can pray that someday they will fix the problem.

Now don't get me started on having to email things to yourself just to be able to get a Delivered or Read Receipt. 🥴

Acctd4

The difficulty for Reckon is that it’s a random issue that doesn’t occur for everyone so isolating the actual cause is problematic 😬