STP Migration to Payroll App

BRADOCC
BRADOCC Member Posts: 2 Novice Member Novice Member
edited January 3 in Reckon Payroll

Getting Error message "this ABN & branch number is already registered" when migrating from STP app to payroll app, can't progress any further either on app or PC. I can see from previous posts that you can do something your end to unstick this? ABN is 40122983055 Many thanks

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @BRADOCC

    Just had a look at this and yes it looks like you registered your ABN to our GovConnect service last year which is what blocked the migration.

    I've removed that now so if you give it another go it should go through normally this time but let me know if you have any further trouble.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • BRADOCC
    BRADOCC Member Posts: 2 Novice Member Novice Member

    thank you Rav, worked. Appreciate your help.

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