Different company

Kim_10861525
Kim_10861525 Member Posts: 3 ✭
in Reckon Payroll App & Web

Hi, I use one email address for a company and was trying to create a new company using a new email address with same domain but didn't allow me to. Please help.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,078 Community Manager Community Manager

    Hi Kim,

    What is happening specifically when you try to create this new account? Are you encountering a specific error message?

    Is this new email address that you're attempting to use already associated with any Reckon services eg. registered to GovConnect, another Reckon app account (old STP app or even Reckon Payroll App)?

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  • Kim_10861525
    Kim_10861525 Member Posts: 3 ✭

    Hi Rav,

    Thanks for your prompt reply. The error message received for creating new company account was "Couldn't create Account, Because email [email protected] already exists. Use another email or login."

    The email address is not linked or registered to anything else.

    Thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,078 Community Manager Community Manager

    Thanks for that Kim.

    Can you please give it another go now and let me know if its successful for you.

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  • Kim_10861525
    Kim_10861525 Member Posts: 3 ✭

    Yes I have successfully created the new company now. Thank you

    Some of the employees in company 1 will be moved to company 2 as 1st of July. Is there a quick way I can merger them over to company 2 instead of manually adding them please?

    Thank you

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,078 Community Manager Community Manager

    Unfortunately not Kim. There's no way to transfer data between Payroll app accounts so they'll need to be created manually.

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