Upgrade to Reckon Accounts 2021 fails and asks me to renew license

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My Reckon is fully licensed & renewed. I upgraded to Reckon Accounts 2021 from 2019.

I have downloaded the new version, unzipped the file and ran setup.

When I click to run the newly installed Reckon Accounts 2021 it tells me that my Reckon license has expired.

I have the option to click yes to renew or update the license online ( and provides a Product Key and Installation Key).

I choose to update license over the Internet but it fails ( there is nothing wrong with Internet)

I then try to update it manually at enter the Product key and it fails

I have called Reckon Support on 4 occasions now and they have been most unhelpful!.

Geoff Rankin

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,279 Personal Range Expert Personal Range Expert
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    Let me do it for you. call me in the morning.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com