Upgrade to Reckon Accounts 2021 fails and asks me to renew license

My Reckon is fully licensed & renewed. I upgraded to Reckon Accounts 2021 from 2019.

I have downloaded the new version, unzipped the file and ran setup.

When I click to run the newly installed Reckon Accounts 2021 it tells me that my Reckon license has expired.

I have the option to click yes to renew or update the license online ( and provides a Product Key and Installation Key).

I choose to update license over the Internet but it fails ( there is nothing wrong with Internet)

I then try to update it manually at enter the Product key and it fails

I have called Reckon Support on 4 occasions now and they have been most unhelpful!.

Geoff Rankin