I am having problems updating employee details on the app. I update all sections.

gamaro
gamaro Member Posts: 3 Novice Member Novice Member
edited January 3 in Reckon Payroll

I am having problems updating employee

Answers

  • gamaro
    gamaro Member Posts: 3 Novice Member Novice Member

    There wasn't enough room to type in the whole question. I have having problems updating employee details on the app. After updating each section and making sure there is no red error, I attempt to save the information, by pressing the save buttom and it does not save. I have attempted this 5 times. If I get out of the employee section the information is not saved.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    @gamaro

    Have you swiped across the tabs to make sure each one is completed? You need to swipe across them as the other tabs may not be immediately visible depending on your phone. Once you've completed EACH tab, you'll be able to save the employee profile successfully.

    Screenshot_20210615-094441_Payroll.png


    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

  • gamaro
    gamaro Member Posts: 3 Novice Member Novice Member

    I have done the above. I do not go to the next section until all details are completed. The last section is Leave? Once all sections are completed and there are no red errors I attempt to save and it doesn't save


    George

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager

    Hi George,

    The last tab is not 'Leave' and this will be why its not saving at the moment as it still requires additional info. You need to swipe across as there are a couple more tabs that you need to complete. Check out my screenshot below -

    image.png


    Reckon.png

    🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.

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