Payroll app (basic) all payrun didn't go though ATO

AnnTaffs

Hi,

I use fee payroll app just the basic one. Sine STP is retired and I start this new version. All pay run are submitted and show " Done", but the accountant checked and found that there is no report to ATO.

Why and how to fix this ?

Thank you

Rav

Hi @AnnTaffs

Were these pay runs created in the new Payroll App itself OR were they older submissions that were sent in the STP app and migrated over to the Payroll App?

How did your accountant verify that there were no submissions on the ATO's end?

If you tap on the STP tab in the Payroll App, what is the status of the submissions that are listed? Do they show a 'Success' status or something else? (example screenshot below)

AnnTaffs

payroll - portel .pdf

Hi,

pls see above photos.

Were these pay runs created in the new Payroll App itself OR were they older submissions that were sent in the STP app and migrated over to the Payroll App?

• The older submission ( before Jul2021 were in old app -STP and migrated to Payroll app. The new submission ( from Jul 2021 were create in new payroll app.

How did your accountant verify that there were no submissions on the ATO's end?

• My accountant went through my business portel and it show as the 3d photos.

If you tap on the STP tab in the Payroll App, what is the status of the submissions that are listed? Do they show a 'Success' status or something else?

• it show "Success"

below photos

Last pay run that show the details is 7 Jun 2021

and from 14 Jun 2021 - 6 Sep 2021, it show update.

Rav

Your STP tab screenshot shows the submissions are being sent as 'Update Events' (also known as adjustments) instead of pay runs. This is also evident in the document you've attached from the ATO Portal ie. you'll see in the event type column it shows Update Event for the recent submissions except for the one sent in June.

For some context, Update Events/adjustments are used to correct employee YTD information sent from previous submissions, there's more info on it HERE. Update Events/adjustments amend employee data only ie. there is no employer component to those update event submissions which is why it only shows that an entry has been received in the ATO Business Portal but doesn't show the detail in the Gross Payments & PAYGW colums.

Employee data however on the other hand gets updated so when they login to their MyGov they'll see whatever was modified.

If your intention is just to send a new normal pay run for your employees, be sure to leave the 'Submit as an adjustment' option UNTICKED on the declaration screen prior to sending it off to the ATO.