Something went wrong error

naree1210
naree1210 Member Posts: 2 Novice Member Novice Member
edited January 3 in Reckon Payroll

Hi, When I try to login, this keeps showing up which the migration has not even finished.


The ABN is 23623108574 SCS Management Group Pty Ltd.


Could you please fix it?


Thanks

KakaoTalk_20210914_143249447.jpg


Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @naree1210

    This error is appearing due to a deactivated Reckon One book registered under the same email address with the identical name as your Payroll App account as outlined in this guide HERE.

    I've sent this over to our dev team to straighten out and I'll let you know once I hear back from them.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi @naree1210

    Apologies for the delay in relation to this. My dev team have just got back to me about it and they've sorted out the old Reckon One book side of things.

    If you go ahead and try to migrate again it should work this time. You may encounter the 'Something went wrong' error message one more time and if you do, just hit the 'Logout' option on-screen and then close the app down in full ie. swipe it away from your other running apps then reopen and login.

    Let me know how you get on.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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