mail login failure

JohnsonLD

I haven't been able to send my invoices via outlook. As i receive an "mail login failure"message. In the past I just create an invoice and email it off. Im using the newest version of microsoft office and the upgraded 2016 Home & business. Any help would be much appreciated.

Stephen

Rav

@JohnsonLD

Check out the info in this help guide linked below. You'll need to run Home & Business with admin privileges. Doing so however may require you to reactivate the software so just follow the steps to do so online or have a online chat with our activations team HERE to do so.

https://help.reckon.com/article/ul5gt4fg7b-kba-5498-send-mail-failed-to-send-message-when-emailing-an-invoice-from-home-and-business

JohnsonLD

Morning Rav,

link doesn't take me through to online chatroom?

Right clicking reckon desktop logo requires reactivation of licence.

thanks

Stephen

Rav

Hi @JohnsonLD

I've just tested the link and it worked fine. Go to the page by clicking this link instead - https://www.reckon.com/au/support/activation/ and see if that works for you. If you're still having trouble open the link in an incognito browser/window