One Step Update

klang64
klang64 Member Posts: 4 Novice Member Novice Member
in Personal Plus and Home & Business

My One Step Update does not work. When pressed the circle goes around ad infinitum.

Does anyone have a solution?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    @klang64

    Start with the basics first, do you have an active internet connection? When was the last time it successfully updated share prices?

    In the first instance, close the software, ensure that its processes are shut down via the 'Task Manager' and the reopen it and try again. Does it work?

    If not, reboot your PC and then retry. Does it work after this?


    If there's still no joy after that, try to run an update using the Investing menu option:

    Investing > Online Activities > Download Quotes

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,372 Personal Range Elite Expert Personal Range Expert

    If you wish to call me I will log in and have a look.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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