🚨 STP SUBMISSION PROCESSING DELAYS 🚨


Currently there are delays with STP submissions being processed due to a ATO system issue. Submissions are currently queued and will be sent for processing once we've received confirmation the ATO have resolved their issue.

mail log in fail

471011
471011 Member Posts: 3

Hi Rekon, i am trying to email an invoice, which i have not done before, but after creating the invoice i am getting the message 'mail log in fail', what does this mean? where am i supposed to log in?

Comments

  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager
    edited October 2021

    @471011

    Are you using Reckon Accounts Hosted (which this thread has been created under) OR a desktop based software such as Reckon Accounts Premier, Enterprise etc?

    If you're using a desktop Reckon software, have you setup the email settings in your preferences as yet?

  • Kris_Williams
    Kris_Williams Member Posts: 2,618 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you also entered the client’s email address in their contact details

  • 471011
    471011 Member Posts: 3

    Hi, i have reckon home and business 2021, and have windows 10 on a new computer, but it is giving this reply when i am tryign to email the invoice. i have set up thier name and details in customer address book

  • 471011
    471011 Member Posts: 3

    If i could save the invoice to a pdf or jpeg would be another option but i cannot do this either. how to bill customers?

  • Kris_Williams
    Kris_Williams Member Posts: 2,618 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    If you have a pdf printer software, I use pdf995, you can print the invoice to this and create a pdf file and save on your computer and then email. Tiny pdf is another one, this work around might help until the problem is solved.

    ‘if you need a hand I’m happy to help 0415940843. But someone may have a more direct solution instead of a work around