mail log in fail

471011
471011 Member Posts: 4 ✭
edited October 2021 in Personal Plus and Home & Business

Hi Rekon, i am trying to email an invoice, which i have not done before, but after creating the invoice i am getting the message 'mail log in fail', what does this mean? where am i supposed to log in?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager
    edited October 2021

    @471011

    Are you using Reckon Accounts Hosted (which this thread has been created under) OR a desktop based software such as Reckon Accounts Premier, Enterprise etc?

    If you're using a desktop Reckon software, have you setup the email settings in your preferences as yet?

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  • Kris_Williams
    Kris_Williams Member Posts: 3,204 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Have you also entered the client’s email address in their contact details

  • 471011
    471011 Member Posts: 4 ✭

    Hi, i have reckon home and business 2021, and have windows 10 on a new computer, but it is giving this reply when i am tryign to email the invoice. i have set up thier name and details in customer address book

  • 471011
    471011 Member Posts: 4 ✭

    If i could save the invoice to a pdf or jpeg would be another option but i cannot do this either. how to bill customers?

  • Kris_Williams
    Kris_Williams Member Posts: 3,204 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    If you have a pdf printer software, I use pdf995, you can print the invoice to this and create a pdf file and save on your computer and then email. Tiny pdf is another one, this work around might help until the problem is solved.

    ‘if you need a hand I’m happy to help 0415940843. But someone may have a more direct solution instead of a work around

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