mail log in fail

471011
471011 Member Posts: 3 Novice Member Novice Member
edited October 2021 in Personal Plus and Home & Business

Hi Rekon, i am trying to email an invoice, which i have not done before, but after creating the invoice i am getting the message 'mail log in fail', what does this mean? where am i supposed to log in?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager
    edited October 2021

    @471011

    Are you using Reckon Accounts Hosted (which this thread has been created under) OR a desktop based software such as Reckon Accounts Premier, Enterprise etc?

    If you're using a desktop Reckon software, have you setup the email settings in your preferences as yet?

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Have you also entered the client’s email address in their contact details

  • 471011
    471011 Member Posts: 3 Novice Member Novice Member

    Hi, i have reckon home and business 2021, and have windows 10 on a new computer, but it is giving this reply when i am tryign to email the invoice. i have set up thier name and details in customer address book

  • 471011
    471011 Member Posts: 3 Novice Member Novice Member

    If i could save the invoice to a pdf or jpeg would be another option but i cannot do this either. how to bill customers?

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    If you have a pdf printer software, I use pdf995, you can print the invoice to this and create a pdf file and save on your computer and then email. Tiny pdf is another one, this work around might help until the problem is solved.

    ‘if you need a hand I’m happy to help 0415940843. But someone may have a more direct solution instead of a work around

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited October 2021

    You dont need pdf995 Windows 10 has its own pdf generator. If its not preinstalled on your version you can get it from the Microsoft website. Call me any time 0407744914

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