BAS Window doesn't fit on screen and unable to configure GST code boxes

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Shelley
Shelley Member Posts: 2
edited October 2021 in Reckon Accounts (Desktop)

I have had to upgrade from Reckon Accounts Plus 2016 to Reckon Accounts Plus 2021. Have set up on a new Asus laptop running Windows 10. The data has come across however when I try to run the BAS the window only fits into half a screen that can't be resized so I am unable to configure all of the codes. In addition I was able to initially configure G1 and 1A but not 1B as it wasn't visible and it populated the fields, however, it is now not producing any amounts as it seems to stall during the run and the amounts that I can see say 0 and I can no longer click into G1 to re-enter the GST codes. Have tried some fixes but nothing has changed the window size or 0 amounts. Need help as old 2016 version is set to expire on 31/10/21.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    Hi Shelley,

    Check out the info in this help guide, hopefully does the trick for you but let me know how you get on.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Shelley
    Shelley Member Posts: 2
    edited October 2021
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    I saw that and tried the first step for the DPI. It improved the clarity of the screen, but not the BAS window. Changing screen display size to 175% brings the screen to full view which is a work around.