HELP

Alex Reid
Alex Reid Member Posts: 13 Reckoner Reckoner
in Accounts Hosted

Please help - Rekon accounts 2020

I have been with Reckon/Quicken nearly 20 years and I have just paid my renewal on 26/10/21.  Now I am without Reckon completely.

I have tried everything but cannot get going again.


Alex Reid

0424 689 788

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,915 Reckon Community Manager Community Manager

    Hi @Alex Reid

    Can you give me some more info on what is happening specifically. What is appearing on-screen when you attempt to access your software?

    If its related to your subscription, you'll need to have a chat with our Customer Service team on 1800 732 566

  • Alex Reid
    Alex Reid Member Posts: 13 Reckoner Reckoner

    Hi Dave I hope you can help.

    I have a Reciept for my payment. But I will ring them if you think I should. I just get the small box that says I have not paid I then try to renew online. Wthout success.

    PS Whar does hosting mean on your site?

  • Alex Reid
    Alex Reid Member Posts: 13 Reckoner Reckoner

    Thanks Dave I rang Customer S and I got a good bloke who explained what I hsve to do.

    It could have been on a PS on the receipt.

    It is all coming back to me now. At least I have seen what your Community thingoh is about. I should be right now.

    Regards

    Alex

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,915 Reckon Community Manager Community Manager

    Great to hear Alex, glad its sorted. 👍️

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