Adding an Accountant

KBAS
KBAS Member Posts: 2 Novice Member Novice Member
in Reckon One

My system does not behave as per videos or User Guide when it comes to trying to give my Accountant limited access. When I open "USERS", the only option that comes up is "Staff". There is no option to nominate a New User and to initiate obtaining a Reckon ID for them. Is my software obsolete?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,615 Reckon Community Manager Community Manager

    If you're looking to provide your accountant with access to your Reckon One book you need to SHARE it with them rather than adding them as a staff member via the Staff functionality (page 4 of the user guide).


    There is no option to nominate a New User and to initiate obtaining a Reckon ID for them.

    The user who you are sharing the file TO requires their own Reckon Portal account and they can create one by simply registering at https://portal.reckon.com/. You won't be able to create an account for them.


    I'll link a video guide below on how to share your Reckon One book with non-staff members eg. accountants, Partners etc.

    https://www.youtube.com/watch?v=tMAzO7CHrqw


    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • KBAS
    KBAS Member Posts: 2 Novice Member Novice Member

    Thanks Rav. The method worked perfectly

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