Error on startup renamedrive.vbs

stephen_10136286
stephen_10136286 Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

We have one computer out of three here unable to start up.

when launching we are getting a script error in renamedrive.vbs

if ok that message the load company file box comes up but no q drive available

have tried rebooting and clearing cache in chrome

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,205 Reckon Community Manager Community Manager

    Hi Stephen

    If you go into the Reckon Accounts Hosted control panel on the launch screen do you see an active session in there for this user? If so, please log off the session from there and then logout (use the Logout option in the top right corner).

    Close the browser and then log back in after 2-3 minutes. Does the session launch successfully after this?


    If not, I'd suggest the next step is to have a chat with our technical support team (1300 799 150) so we can get a technician to take a closer look into this, potentially with a remote login session if required.

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