IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

Click your respective product link below to learn more.

Employee payroll summary - Reckon payroll app

RidgelineRidgeline Member Posts: 5

Hi one of my employees payroll summaries is only showing one pay amount since July 2021 yet all the payruns show as done and the stp page shows success on all the payruns submitted. What could be wrong if the total isnt showing on the employees pay summary in the app.

Answers

  • swakhlu01 .swakhlu01 . Member Posts: 282 ✭✭✭

    @Ridgeline Is it possible to verify whether the YTD Income statement on the ATO MyGov account of the employee is showing the correct amount.

    If you have more than one employee in the Payruns, the Payrun status or STP status in Payroll App will not tell you the status of individual employee payruns. It is possible the particular employee was not selected during the subsequent payruns or there is some descrepancy in the employee settings data. Is the payrun YTD summary of other employees correct?

  • RavRav Administrator Posts: 11,779 Community Manager

    Hi Ridgeline,

    What is the date range that you've selected prior to creating the Payroll Summary report?

Sign In or Register to comment.