GovConnect

Mandy_9965513
Mandy_9965513 Member Posts: 11 Novice Member Novice Member
in Reckon One

I keep getting this message when I try to verify my ABN "Sorry, that ABN has already been registered. If you have one, please try a different GST branch." My ABN is 82077136871, can you help please?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Mandy

    When I take a look at this ABN I can see that it has been previously registered back in November and more importantly there has been a STP submission sent to the ATO under the registration.

    Can you let me know what it is you're attempting to do at the moment? ie. have you taken out a new Reckon subscription? Are you no longer using the previous account/subscription?

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Mandy_9965513
    Mandy_9965513 Member Posts: 11 Novice Member Novice Member

    Hi Rav

    This is a new subscription that my accountant set up, we are no longer using the old subscription. It has been set up mainly so I can code everything for the accountant and pay wages and therefore stp, we have not paid wages since stp came in.

    regards

    Mandy

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    So you'll be using Reckon One moving forward and no longer the Payroll App?

    Was the STP submission that was sent from your previous Payroll App account successful? ie. was it accepted by the ATO?

    If not, what was the exact response from the ATO you received for that sent submission? (You'll find it by going into the STP submission)

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Mandy_9965513
    Mandy_9965513 Member Posts: 11 Novice Member Novice Member

    I was just trying out that app, I don’t think I registered it with the ATO, I only tried one pay run in it and I then was told by our accountant that he wants us to use reckon one. Sorry I am not much help, I didn’t realise the app would cause a problem.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    That's ok, no stress. Sorry for all the questions, its just that when a submission is actually sent to the ATO under an ABN it makes things a tad more complicated.

    I've shot this over to my dev team to see if we can get this straightened out for you. I'll let you know as soon as I hear back.

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Hi Mandy

    The dev team have just got back to me on this and you should now be able to register your ABN into GovConnect.

    If you can give it a go when you have a chance and let me know how you get on that'd be great.

    Cheers

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

  • Mandy_9965513
    Mandy_9965513 Member Posts: 11 Novice Member Novice Member

    Hi Rav


    All sorted, thanks.

    Mandy

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,612 Reckon Community Manager Community Manager

    Awesome, thanks for letting me know 😊

    Merry Christmas & Happy New Year everyone! 🎅🎆

    I'm on leave from 23 December and back on deck again January 6th.

    If you're working through the holiday period, we've got support available and you'll find our holiday hoursHERE.

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