Trying to upload STP into Reckon GovConnect Single Touch Payroll and nothing happens

awenzel
awenzel Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

It lets me select file etc and then nothing. Have used it for other companies ok. Have just set up a new company. Have I missed a step somewhere?

image.png


Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Has the STP file you are attempting to upload been created as a normal new payrun file, update event or full file replacement AND are you selecting the appropriate upload option in GovConnect prior to making the file selection?

  • awenzel
    awenzel Member Posts: 3 Novice Member Novice Member

    Hi, I selected a new pay event in Reckon and then New pay event upload option in GovConnect

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @awenzel

    The other thing I'd recommend checking is the GST branch number that your STP entity in GovConnect has been setup with and whether your company file in Reckon Accounts Hosted also has that same branch number set in the 'Company Information' section.

    Example below -

    You'll see that my STP entity below has been registered with my GST branch of 778 in GovConnect.

    image.png


    And importantly, I have the same branch number listed in my Company Information section within Reckon Accounts Hosted.

    image.png


  • awenzel
    awenzel Member Posts: 3 Novice Member Novice Member

    The GST branch is blank, which is the same as with all my companies that I use STP for. I am wondering if I have set it up in Reckon somewhere incorrectly. Im at a bit of a loss.

  • Eric Murphy
    Eric Murphy Member Posts: 218 Reckoner Reckoner

    Does your business have a GST branch in reality?

Categories